Question 1

Where is Lucianize located?

Accepted Answer

We are based at 51–53, Jalan Zainal Abidin, 10450 George Town, Pulau Pinang, Malaysia, and work with clients across Malaysia and beyond.

Question 2

What are your office hours?

Accepted Answer

Our team is available Monday to Friday, 9am to 6pm. Messages sent outside these hours are answered on the next working day.

Question 3

How do I start a project with you?

Accepted Answer

The fastest way is to message us on WhatsApp at +60 17-600 9429. We will discuss your goals, recommend the right approach and provide a clear quotation.

Question 4

How long does a website take to build?

Accepted Answer

A corporate website typically takes 5 to 7 days, while eCommerce can take up to 14 days and custom systems take longer depending on scope. We confirm a timeline before any work begins.

Question 5

Do you provide support after launch?

Accepted Answer

Yes. Every project includes a basic support for server side through out the subscription period, however we also offer ongoing maintenance, updates and improvements as addons after your website goes live.

Question 6

How can I contact Lucianize for a website development quotation?

Accepted Answer

You can contact Lucianize through our website enquiry form or the contact channels listed on our website. Share your business requirements, project objectives, preferred features and estimated budget so we can better understand your needs.

Question 7

What information should I prepare before requesting a quotation?

Accepted Answer

It helps to prepare a short description of your business, the type of website or system you need, your target audience, required features, preferred launch date and budget range. If you have reference websites or an existing system, sharing them can help us assess the scope more accurately.

Question 8

Do you work with startups and established businesses?

Accepted Answer

We can assess projects for businesses at different stages, from companies building their first online presence to established organizations that require eCommerce platforms, integrations or more advanced business systems. Suitability depends on the project requirements and scope.

Question 9

Can I request a customized website or business system?

Accepted Answer

Yes. We can assess custom website development and business system requirements, including specialized workflows, third-party integrations and tailored functionality. Custom projects are scoped according to technical feasibility, complexity and implementation effort.

Question 10

Do I need to know the technical requirements before contacting you?

Accepted Answer

No. You can start with your business problem, desired outcome and current workflow. Our team can help clarify the functional requirements and identify possible implementation approaches during the project discovery process.

Question 11

Can Lucianize take over an existing website built by another developer?

Accepted Answer

No, but we can rebuilt it in a better way and solve your current issue at once.

Question 12

Can I enquire about SEO services for a website that is already live?

Accepted Answer

Yes. You can provide your website URL and explain your main objectives, such as improving organic traffic, targeting specific keywords, increasing enquiries or improving local search visibility. This information helps us understand the areas that may need assessment.

Question 13

Can I enquire about an MLM system or distributor management platform?

Accepted Answer

Yes. If you need an MLM or distributor system, describe your compensation structure, number of agents or distributors, expected transaction volume and any existing accounting or ERP systems. These details help us assess whether our product or a custom solution is more suitable.

Question 14

How long will it take to receive a response to my enquiry?

Accepted Answer

Response time depends on enquiry volume and project requirements. Include accurate contact details and a clear project summary so our team can review your enquiry and follow up.

Question 15

Can I request support for an existing Lucianize project?

Accepted Answer

Yes. Existing clients can contact us through the agreed project support channel and provide the website or system name, a description of the issue and relevant screenshots. Including these details helps the team investigate the issue more efficiently.

Question 16

What happens after I submit an enquiry?

Accepted Answer

After receiving your enquiry, the next steps may include clarifying your requirements, reviewing the project scope, discussing possible solutions and preparing a quotation. If the project proceeds, the scope, timeline, deliverables and payment terms should be confirmed before work begins.

Get In Touch

Our Location

FREQUENTLY ASKED QUESTIONS

Get In Touch

Our Location

FREQUENTLY ASKED QUESTIONS

01Where is Lucianize located?

02What are your office hours?

03How do I start a project with you?

04How long does a website take to build?

05Do you provide support after launch?

06How can I contact Lucianize for a website development quotation?

07What information should I prepare before requesting a quotation?

08Do you work with startups and established businesses?

09Can I request a customized website or business system?

10Do I need to know the technical requirements before contacting you?

11Can Lucianize take over an existing website built by another developer?

12Can I enquire about SEO services for a website that is already live?

13Can I enquire about an MLM system or distributor management platform?

14How long will it take to receive a response to my enquiry?

15Can I request support for an existing Lucianize project?

16What happens after I submit an enquiry?