Privacy Policy

Lucianize Sdn. Bhd. ("Lucianize", "we", "us") is a digital agency based at 51–53, Jalan Zainal Abidin, 10450 George Town, Pulau Pinang, Malaysia. We are responsible for the personal data described in this policy.

We handle personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA). By using this website or contacting us, you agree to the practices described here.

When you fill in an enquiry form on our website, we collect:

• Your name and company name
• Your email address and phone number
• The service or package you are interested in, and on our Contact page, your estimated budget and timeline
• The message you write to us
• The page you sent the form from and, if you arrived from an online ad, the campaign details in the page link

When you contact us by WhatsApp, phone or email, we receive the details you choose to share, such as your name, number and messages.

Lovable, our website platform, records visitor statistics for us. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. Detailed data is kept for 90 days and daily summaries for a year.

Clicks are recorded only after you accept analytics if you are in the EU/EEA, the UK, Switzerland or Canada, or if your country can't be determined; for everyone else they are recorded unless you reject analytics. They are never recorded when your browser sends Global Privacy Control, even after you accept. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone.

We also use Google Analytics, which places cookies in your browser to measure the pages you view, your device, your approximate location, how you found our site and clicks on our WhatsApp, phone and email links. Google receives this data, including your IP address. How Google uses this information. Google Analytics loads only when your analytics choice allows it (see Cookies and Your Choices).

Our own website log records the pages viewed, device type, traffic source (such as search, social, a paid ad or a direct visit), the referring website and clicks on our contact links and selected buttons. It links these to a random visit ID kept in your browser's session storage, which is cleared when you close the tab. This log does not include your name or contact details.

We advertise on Google Search. When you click one of our ads, the link to our website carries a Google click identifier and campaign tags. We use these to see which ad brought you to our site and whether an enquiry followed.

Our website uses the Google Ads tag to measure ad results (conversion tracking). When your advertising choice allows it, the tag sets Google cookies and tells Google when you click a WhatsApp link or successfully send our enquiry form, together with the ad click it came from, your browser details and IP address. It does not send your name, email, phone number or message. Google uses this to report which ads lead to enquiries and to improve how our ads are delivered. We do not use it for remarketing lists or to send Google your contact details.

Google may use its own cookies when you see or click our ads. You can manage the ads Google shows you in My Ad Center, and read how Google uses information from sites that use its services.

Our website loads fonts from Google Fonts, so your browser connects to Google's servers and Google receives your IP address. Our Contact page shows an embedded Google Map, which may set Google cookies when it loads.

• To reply to your enquiry and prepare a quotation
• To deliver and support any project you go ahead with
• To follow up on your enquiry by email, phone or WhatsApp
• To understand how visitors use our website and how our ads perform, so we can improve both
• To keep our website secure and filter spam
• To meet our legal, accounting and regulatory obligations

We do not sell your personal data, and we do not add you to marketing lists without your permission.

We share personal data only with providers that help us run our business, and only as needed for the purposes above:

• Lovable, which hosts our website and stores enquiry records
• Google, for analytics, advertising, fonts and maps
• Meta, when you message us on WhatsApp or follow our social media links
• Professional advisers or authorities, where the law requires it

Some of these providers store data on servers outside Malaysia. Where that happens, we rely on their security and privacy commitments to protect it.

We ask for two separate choices: analytics (Google Analytics cookies such as _ga, and click measurement) and advertising (Google Ads conversion cookies such as _gcl_au). If you are in the EU/EEA, the UK, Switzerland or Canada, or your country can't be determined, a notice asks for your choice and both stay off until you accept. For visitors elsewhere they are on by default, and you can turn either off at any time.

You can change or withdraw your choice at any time using the Cookie Settings link at the bottom of every page. Your choice is saved in your browser for up to 12 months. If your browser sends Global Privacy Control, we treat it as a refusal of both.

The embedded Google Map on our Contact page may set its own cookies. You can also block or delete cookies in your browser settings and the website will still work, or install the Google Analytics opt-out add-on.

We keep enquiry details only as long as we need them to respond to you, deliver any project you go ahead with and meet legal and accounting requirements. You can ask us to delete your enquiry at any time.

Our website uses encrypted HTTPS connections, and only authorised Lucianize staff with secure logins can view enquiry records. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

Under the PDPA, you can:

• Ask for a copy of the personal data we hold about you
• Ask us to correct data that is inaccurate or out of date
• Withdraw your consent or ask us to stop using your data, including for follow-up messages
• Ask how your data has been used or shared

Send your request using the contact details below. We will respond within 21 days.

Our website links to WhatsApp, Facebook, Instagram, Xiao Hong Shu and Google Maps. These services have their own privacy policies, and we are not responsible for how they handle your data.

Our services are for businesses and are not directed at children. We do not knowingly collect personal data from anyone under 18.

We may update this policy when our services or the tools on our website change. The date at the top of this page shows when it was last updated.

For any question or request about your personal data, contact Lucianize:

• Email: lucianizemalaysia@gmail.com
• WhatsApp: +60 17-600 9429
• Address: 51–53, Jalan Zainal Abidin, 10450 George Town, Pulau Pinang, Malaysia
• Office hours: Monday – Friday, 9:00am – 6:00pm